Managing My Access on Tap to Pay

The Tap to Pay app lets your nonprofit collect payments directly from mobile devices at in-person events. Learn how to invite users, manage devices, and keep transactions secure. First, make sure you meet the requirements to enable Tap to Pay!

How do I access Tap to Pay?

Once you've met the requirements, go to the Tap to Pay section under the Payment tab in your Springly account.
There you'll find the following sections: collected payments, your access, and sent invitations.

How to invite a contact to use Tap to Pay

You can invite any member, volunteer, or staff of your nonprofit to use Tap to Pay — whether they're an Administrator or simply a contact in your database.
The only requirement is that the person must be saved as a contact.

1. Go to the Invitations tab

2. Click New Invitation

3. Search for the contact you want to invite. Make sure they have a valid email address.

4. A Tap to Pay access invitation is sent to your contact with all the instructions needed to install the app and link the device to their contact record.

Note: Tap to Pay is only available on modern smartphones. Check the list of compatible devices.

Sent invitations expire after 3 hours if not used.

If needed, you can resend or cancel an invitation at any time.

How do I manage access?

Under the My Access tab, you'll find the list of contacts linked to a device.
This list shows the details of each device associated with a contact, including:

• the contact's name

• the device model

• the access status (Active, Inactive, or Revoked)

From the device list, an Administrator can:

• Revoke: the contact will no longer be able to collect payments on the linked device.

• Restore: the contact will be able to collect payments again. A new invitation will be sent for them to reconnect to the app.

• Remove access: access can be removed only if it's not linked to any pending transaction, to ensure a complete payment audit trail.

Why is the access showing as inactive?

This can happen for two reasons:

- The contact has been archived. The linked device is automatically blocked as a result.
To unblock the device, unarchive the contact.

- The contact has logged out of the Tap to Pay app. To reconnect, send them a new invitation.

How do I remove a contact's access to Tap to Pay?

It's straightforward: simply revoke their access.
The contact will no longer be able to use Tap to Pay on the linked device.