How to process a Tap to Pay Refund from the Admin Interface

Main administrators can initiate a refund directly from the Tap to Pay section in the admin interface, following a reported incident or an internal decision. The refund automatically triggers a status update for the incident and logs an entry in the financial history.

• What are the conditions for refunding a payment?

• How do I access the payment to be refunded?

• How do I process the refund?

• How do I track processed refunds?

What are the conditions for refunding a payment?

A refund can only be processed if:

• The payment is authorized

• The refund is initiated from the admin interface (volunteers cannot process refunds)

• An incident has been reported, or the admin decides to act on their own initiative

A refund can be initiated even if no incident has been reported.

How do I process the refund?

From the Tap to Pay payments list:

1. You can issue a refund if the payment has been collected, has not already been refunded, and your e-wallet balance is sufficient.

2. Click the refund icon. A confirmation window will open.

   • If the payment has already been refunded, the icon is disabled and a message indicates this.

   • If the balance is insufficient, an error message appears and the confirmation button is disabled.

3. Confirm the action by clicking Confirm.

In the detail side panel, if an incident has been reported:

• Read the message submitted by the volunteer.

• Click Refund and mark as resolved.
  

  

Once confirmed:

• The refund is processed through the payment provider (Adyen).

• The payment status changes to refunded.

• The associated incident is automatically marked as resolved.

• The refund appears in the transaction timeline and in your Wallet Statements.

A confirmed refund is final. It cannot be canceled.

How do I track processed refunds?

• The refund is visible in Tap to Pay > Payments with an updated status
  

• It is also recorded in the Wallet Statements to ensure financial traceability.