Order a Business Account Payment Card – Help Center

The Payment Cards tab in your Business Account interface lets you manage the payment cards linked to your Business Account. This is also where you can order your physical card.

Prerequisites
Choosing the right card type
Ordering a card
Viewing card numbers and PIN

Prerequisites

To order a Business Account Payment Card, you need an active Business Account user account. For more details on adding an Administrator to a Business Account, please refer to the dedicated article.

You'll also need to log in to your Business Account interface. See our article Logging in to your Business Account for more information.

Choosing the right card type

You can choose from three card types: virtual, virtual + physical, or single-use:

Virtual: for online use only, available immediately upon creation. Note: it cannot be converted to a physical card later.
Virtual + Physical: recommended if you need a physical card for everyday expenses. The physical card takes about a week to arrive, so you can use the virtual version in the meantime.
Single-use card: a virtual card that can only be used once.

Please note:

Deferred debit is not yet available on Mastercards.
Optional insurance (trip cancellation, car rental, etc.) is not yet available.

Ordering a card

Order process

Once logged in to your Business Account, click Payment Cards in the left-hand menu:

You'll see all the cards currently associated with this Business Account. To order a new one, click the New button:

You'll then be prompted to select a card type:

Click Next and configure your card settings:

Select the Administrator who will receive the card, then click Next:

Then, choose the card delivery address and click Next.

Please note:

Cards are personalized: each card belongs to a specific individual. If a cardholder leaves the nonprofit, their card cannot be transferred to someone else.
The default address is the account holder's address — i.e., the nonprofit's address. To ensure the physical card is delivered to you, click Edit and enter your own mailing address.

If you'd like to ship the card to a business address, enter the mailing address on line 1 and the organization name on line 2:

Confirm the action using your phone:

Your card has been ordered — congratulations!

Card ordering costs

Ordering a physical card incurs a fee. Virtual cards are free of charge.

Viewing card numbers and PIN

Virtual cards

To view the details of a virtual card, follow these steps:

Go to the Payment Cards tab;
Open the virtual card you need.
Select the Show card numbers option.

You'll need to approve the action using your mobile phone to proceed. Once approved, your PIN will appear on screen.

Physical cards

To view the card details and PIN for a physical card, follow these steps:

Go to the Payment Cards tab;
Select the Physical Card tab;
Select the Show card numbers option to view your card numbers;
Select Show PIN to view your PIN.