Link Your Website to a Domain Name You Own

This article explains how to connect your website to a domain name you own. You can do this yourself (advanced level) or have us handle it for you (paid option).

This article covers the following topics:

• Accessing the Domain Name management panel
• Having us configure your Domain Name
• Configuring it yourself (advanced)
• Redirecting from myorg.com to www.myorg.com
• Confirming your configuration (required)

Accessing the Domain Name management panel

From your admin area, go to Website > Settings and theme. Then click Domain Name.

You will be redirected to the following page. Click I already have a domain name.

You will then be able to choose one of the following two options:

• Set it up for me (paid option);
• I'll set it up myself.

Having us configure your Domain Name

Click Set it up for me, then follow the instructions. At step 2, you will be offered two options:

• Transfer your domain name to us (billed at $20/year) — this means fully handing over domain name management to Springly. For more details, see the "Domain name transfer" section of this article;
• Keep managing your domain name yourself (billed at $50): we configure your domain name at your registrar (the company that manages domain names).

In some cases, a specific configuration at your registrar may prevent us from completing the setup. If that happens, we won't be able to liaise with the registrar on your behalf, and we'll ask you to contact their customer support directly.

We do not provide configuration for the following registrars: AMEN, ONLINE, BlueHost, and Trust Telecom.

Configuring it yourself (advanced)

Important information

Click I'll set it up myself. You keep managing your domain name at your registrar and need to configure its DNS zone to point to our servers.

A single mistake can take your website offline, so read this documentation carefully before proceeding. Only CNAME records are supported — other record types (such as type A) are not.

We recommend not making any changes to the DNS Server section, which is generally already configured correctly.

Add a record to your DNS zone directly from your registrar's interface. The record to add is a CNAME record as follows:

The target domain must be "assoconnect-3-esdee4h2h5c6d9gj.z01.azurefd.net.". If your organization's name is "My Org", the target will be "assoconnect-3-esdee4h2h5c6d9gj.z01.azurefd.net." and not "my-org.assoconnect.com". We update the target domain every 100 registered domains, so this article will be updated regularly — but you won't need to make any changes if you've already set up your domain name.

The trailing period in the record is usually added automatically and/or required. In some cases, the registrar may block it — if so, remove it.

Once added, a record is updated according to its TTL ("Time To Live") period, expressed in seconds. It may take up to 1 day — 86,400 seconds — before the change takes effect.

Common mistakes

Make sure your fields are configured correctly. Here are a few common mistakes to watch out for:

The "www" subdomain is missing from the Entry field:

The Target field is incorrect:

Any type A records for the "www" subdomain must be deleted:

Be careful not to place the CNAME at the root level (the address without www), as this will redirect everything — including your emails.

From your registrar, you can set up a 301 redirect from your root domain (myorg.com) to your target subdomain (www.myorg.com). That way, anyone visiting myorg.com will automatically be redirected to www.myorg.com.

Redirecting from myorg.com to www.myorg.com

This step is strongly recommended if you have set up a CNAME on "www". Without it, your website will only be accessible at www.myorg.com — not at myorg.com — and visitors who don't type the exact URL will see an error message.

Three redirects are required:

• http://myorg.com -> https://www.myorg.com
• http://www.myorg.com -> https://www.myorg.com
• https://myorg.com -> https://www.myorg.com

Note for OVH users: OVH does not make it easy to redirect https://myorg.com to https://www.myorg.com, and we are unable to handle this configuration for you. If your site was previously accessible at "https://myorg.com" (without www), this configuration is necessary — without it, browsers will return an error because the site effectively "doesn't exist" at that address.

Confirming your configuration (required)

If you configure your domain name yourself, you still need to finalize the setup in the platform. This sends a request to our team, who will complete the remaining steps — including installing the SSL certificate.

Go to Website > Settings and theme > Domain Name. Select I already have a domain name and I'll set it up myself.

Then simply complete the 3 steps shown:

Once you've completed these steps, our team will link your domain name to your website within 72 business hours.

Please note: domain name requests received on Fridays will not be processed until the following Monday at the earliest.

Learn more:

• Choosing your domain name management method
• Getting a domain name for my website
• Adding a CNAME record with OVH
• Adding a CNAME record with Gandi
• Adding a CNAME record with GoDaddy
• Adding a CNAME record with IONOS