Didn't find answers to your questions in the other sections about online payment by credit card?
You'll probably find them here.
Multiple payments:
- Can multiple memberships be paid with the same credit card?
- Is it possible to pay by credit card in installments?
Bank account & e-wallet:
- Do you need to open a new bank account to accept online payments?
- How do you transfer funds from the e-wallet to the bank account?
- Does each online payment appear as a separate line on the bank statement?
Payment & membership tracking:
- Do you get an email notification for each membership?
- If someone doesn't pay their membership, are they still considered a member?
- Can membership plan names be edited?
- When paying online, is the member charged more than the displayed amount due to payment fees?
- Who pays the payment fees in the case of a refund?
Online payment and accounting:
Let's go!
Can multiple memberships be paid with the same credit card?
Yes, absolutely.
The "Add another member" button lets you add multiple people at once and pay in a single transaction (or in installments). Great for families! 💡
This button may not appear if you have configured specific settings in your campaign.
Is it possible to pay by credit card in installments?
Yes!
This is an option that your nonprofit can enable on its Membership Campaign or event ticketing.
You can set up installment payments at Step 4 - Payment and confirmation when configuring Membership Campaigns, event ticketing, and Product Sales.
For more information, see our dedicated article: How installment online payments work for memberships, events, and Product Sales
Note: Installment payments are not available for Donation Campaigns.
Do you need to open a new bank account to accept online payments?
No.
Your existing checking account is all you need — there's no requirement to open an additional bank account for your nonprofit.
How do you transfer funds from the e-wallet to your nonprofit's bank account?
You initiate the transfer yourself from Payments > E-wallet, by clicking the Wire transfer to my bank button. You can transfer the full balance from your e-wallet or just a partial amount of your choosing. Learn more: Transferring funds from your e-wallet to your bank account
It takes a few days for funds to move from your e-wallet to your bank account.
Make sure to keep some funds in your e-wallet. This allows you to process online refunds if needed.
Does each online payment appear as a separate line on the bank statement?
No.
Your bank account activity only reflects the wire transfer of funds collected in your e-wallet. This means it shows up as a single line on your bank statement.
You can view a detailed breakdown of all e-wallet transactions, as well as a balance, in your e-wallet dashboard (learn more).
Do you receive an email notification for each membership / donation / purchase?
Yes, you can enable this at Step 4 - Payment and confirmation when setting up your Membership Campaign, Donation Campaign, event ticketing, or Product Sales.
Simply click "+ options" and enter one or more email addresses in the designated field: "Receive an email notification for each membership/donation/sign-up/purchase".
More info: Get notified for each membership, Get notified for each donation, Get notified when someone registers for an event
If someone doesn't pay their membership, are they still considered a member?
In Springly, a person is considered a member as soon as they submit a membership request, whether or not they have paid.
If you never receive payment (by check, for example), you can remove that person from your member database.
This isn't an issue with online payment, since payment is processed immediately.
Can membership plan names be edited?
Yes.
You can do this at Step 2 - Pricing and membership plans when configuring your Membership Campaign.
You can customize your membership plans, set the plan name, price, and any applicable restrictions.
When paying online, is the member charged more than the displayed amount due to payment fees?
No.
The member pays only the amount shown on the payment page — no hidden fees are added.
The member may be prompted to leave an optional tip, if that's the option you've chosen for covering online payment costs. Payment fees are absorbed by the nonprofit, not the member.
Learn more: What is the cost of online transactions?
Who pays the payment fees in the case of a refund?
There are no payment fees for refunds.
Can payment fees be allocated to funds?
Yes. If you have enabled allocation management in your accounting settings, payment fees (not tips) will appear in the entries to allocate table under Accounting > Allocation.
The "622000 - Intermediary fees and compensation" filter helps you identify them quickly.
Then, just like with other allocations, select the relevant entries and allocate them to the fund(s) of your choice. See the article on allocation management and funds.
📘 Check out our complete guide to online payments on Springly.
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