Online payment is becoming mainstream across every corner of society — even if some nonprofits are still on the fence. Don't let that hold you back: fast and easy, online payments are now a real advantage for attracting younger members to your organization.
Not all of your members will switch to online payment — unless you require it. But adoption rates are generally high, and every offline payment you no longer have to chase is a win.
So, how does this service work in Springly?
What is the online payment service?
Springly's online payment service lets you offer your members, donors, and anyone else the best possible online payment experience — on mobile or desktop. And it's a turnkey solution that requires zero effort on your part.
🔐 A secure payment solution
Payments are secured with 3D Secure authentication, which verifies that the cardholder is the legitimate owner of the card.
We partner with Adyen, a trusted and reputable payment provider and one of the global industry leaders.
😍 A smoother experience for your entire community
Improve the experience for your community by offering a payment method that's simple and familiar to them.
🏖️ Less hassle for you, nonprofit leaders
By switching to online payments, you automate many of your day-to-day tasks — from tracking payments to recording them in your books.
> Learn more
How does it work?
☝️ It all starts with an e-wallet
To enable you to accept online payments, we create an e-wallet for your organization — also known as an electronic money account. It's a virtual account that belongs to your nonprofit and is linked to one or more of your bank accounts.
Your e-wallet is funded automatically whenever you receive a payment. Funds are not automatically transferred to your bank account, but you can request a transfer to your bank account at any time.
How does the e-wallet work?
If you're new to online payment services, here's how it all works.
STEP 1: PAYMENT
Once you've created your Membership Campaign, Donation Campaign, Product Sales, or Event ticketing and shared it with your community, members can select their item and choose to pay by credit card.
Just like on any standard e-commerce site, the member enters their card details and confirms their payment in a fully secure environment.
Note: You can manage transaction costs by giving your members the option to contribute via a tip of their choice or to cover the online payment fees themselves. For more information on these options, see this article.
Payment Fees covered by the nonprofit
On May 15, 2024, transaction fees were updated. This article already reflects that change.
Every payment incurs a transaction fee of 1.8% + $0.25. Learn more about transaction fees and simulate setting up Springly's online payment service.
Here's an example to put this in context:
John pays his $20 membership dues just as he would on any online store, using his credit card. Of that $20, Springly deducts $0.61 in transaction fees (1.8% of $20 = $0.36 + $0.25).
Tip
The nonprofit allows the person paying by card to be prompted at checkout to add an optional extra amount, calculated based on their cart total.
Check out the following links to learn more about Tips:
STEP 2: RECEIVING THE PAYMENT
Once the payment is made, it lands automatically and directly in your organization's e-wallet.
You can check your e-wallet balance at any time from the dedicated page, accessible via Payments > E-wallet.
Note: Transaction fees are deducted before funds reach your e-wallet. The balance displayed on the E-wallet page therefore reflects the total amount that will be paid out.
In our example, your e-wallet would be credited with $19.39 ($20 minus the $0.61 in transaction fees).
STEP 3: RETRIEVING YOUR COLLECTED FUNDS
At any time, you can request a transfer from your e-wallet to your bank account.
To do so, click Transfer to my bank from the Payments > E-wallet page. Transfers are unlimited and there are no fees for these transactions.
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How do I set up the online payment service?
ℹ️ The online payment service is available only to nonprofits with an active Springly subscription.
Getting your first online payments is easy! Follow our guide to learn how to collect your first payments online quickly and simply.
Go further:
- How to manage your online payment tracking
- How to verify my e-wallet
- How to refund an online payment
📘 Check out our complete guide to online payments in Springly.
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