Receiving the "New login detected on your Springly account" notification – Help Center

What is this feature?

To keep your account and your nonprofit's data secure, Springly automatically detects sign-ins from new devices and sends you an email alert.

How does it work?

When you sign in to Springly from a new device, a recognition cookie is saved in your browser for 90 days and renewed with each sign-in.

If a sign-in is detected from an unrecognized device, you'll immediately receive an alert email.

What's included in the alert

The notification email includes:

📅 Exact date and time of the sign-in
🌐 Browser used (Chrome, Firefox, Safari, Edge, etc.)
💻 Operating system (Windows, macOS, Linux, iOS, Android)

What should you do if you receive an alert?

✅ If it was you

No action needed. You simply signed in from a new device (a new phone, a colleague's computer, a tablet, etc.). That device is now recognized for the next 90 days.

⚠️ If it was NOT you

Change your password immediately from a trusted device
Review recent activity on your account (changes, emails sent, data access)
Contact Springly support if you notice any suspicious activity

Why do I keep receiving alerts?

If you're regularly receiving sign-in alerts even though you're using the same device, your browser settings may be preventing session cookies from being saved.

Browser configurations that don't save sessions

Private browsing / Incognito mode

Cookies are automatically deleted when the browser is closed
Solution: Use a regular browser window to sign in to Springly

Google Chrome

Restrictive privacy settings

Settings → Privacy and security → Cookies and other site data
If "Block third-party cookies" or "Clear cookies and site data when you close all windows" is enabled
Solution: Add *.assoconnect.com to your exceptions or turn off automatic clearing

Privacy extensions

Extensions such as Privacy Badger, uBlock Origin, and Ghostery can block cookies
Solution: Disable these extensions for *.assoconnect.com

Mozilla Firefox

Enhanced Tracking Protection

Settings → Privacy & Security → Enhanced Tracking Protection
"Strict" mode can block cookies
Solution: Switch to "Standard" mode or add Springly to your exceptions

History set to be cleared on close

Settings → Privacy & Security → History
If "Use custom settings for history" is enabled along with "Clear history when Firefox closes"
Solution: Uncheck "Cookies" from the list of items to clear

Safari (macOS / iOS)

Block all cookies

Safari → Settings → Advanced → "Block all cookies"
Solution: Turn off this option or allow cookies for Springly

Prevent cross-site tracking (iOS)

Settings → Safari → "Prevent Cross-Site Tracking"
This can sometimes interfere with session cookies
Solution: If the issue persists, temporarily disable this option

Microsoft Edge

Automatic data clearing

Settings → Privacy, search, and services → Clear browsing data when you close the browser
Solution: Turn off this option or exclude cookies from the list

Strict tracking prevention

Settings → Privacy, search, and services → Tracking prevention (Strict)
Solution: Switch to "Balanced" mode or add Springly to your exceptions

Other possible causes

System cleaning software (CCleaner, etc.) that automatically deletes cookies
Antivirus software with privacy protection that clears cookies
Organizational IT policies that force cookie deletion at regular intervals
Signing in after 90 days of inactivity: the cookie expires naturally