Our resources, help, and services to support you

We want to support you every step of the way as you use Springly, no matter your needs or how familiar you are with the platform.

Our goal? Making sure you always have the help you need to feel confident in Springly and get the most out of it for your nonprofit.

• Guide you with tutorials, PDF guides, and free webinars
• Unblock you with the Help Center and our support team
• Train you in depth with one-on-one sessions
• Support you with onboarding and creative services

Video tutorials, PDF guides, and webinars to help you become self-sufficient

Our short tutorial videos walk you through the key actions for each feature on your platform.

Our guides combine clear explanations with screenshots to help you get up and running with each tool. Short and printable, they're designed to be easy to reference whenever you need them.

When a video and/or guide is available for the page you're on, it will appear in your help center — just click the "Help" button in the top right corner of your screen.

We also regularly host free webinars to help you understand and make the most of specific features.

These are group webinars, not personalized training sessions. While we do our best to answer as many questions as possible, we can't address highly specific requests. If that's what you need, consider booking a one-on-one training session.

The recording is always sent to all registrants, whether they attended or not.

Our Help Center and support team — here when you're stuck

If you run into issues or have questions about using Springly, our Help Center and support team are here to help.

Our Help Center features over 300 articles, regularly updated and expanded to guide you step by step and answer your questions. The best part? It's available 24/7!

If you can't find the answer you're looking for in our Help Center, reach out to our support team by submitting a request at support.assoconnect.com > Help with using the platform.

Check out our tips for submitting an effective request to get the most out of your interactions with our team.

One-on-one training sessions to master Springly

Looking to get a thorough understanding of the platform? Check out our 9 specialized training sessions! They take place via video call, and multiple members of your team can join.

With the exception of the online payment session, these trainings are paid.

Additional services to support you

Platform onboarding assistance

We'll help you get your platform up and running:

• Tool configuration and setup for key features,
• Data import — whether contacts or book entries
• Setup of Membership Campaigns, Donation Campaigns, Events, or Product Sales, with online payment enabled

These service options let you hit the ground running on a platform that's fully configured for your nonprofit and ready to use from day one.

Creative services

Short on time or creative resources to give your nonprofit the visibility it deserves? Our team and partners can handle a range of creative projects for you: website, email templates, logo, and more.

Need creative or onboarding support?

Be sure to describe your needs in detail and share your timeline. We'll put together a quote based on that information.

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If your question is about nonprofit best practices rather than how to use Springly, feel free to visit OpenAsso, the free collaborative platform for nonprofits: communaute.openasso.org.