Creating a Bank Account: Notifications and Transfer Timelines

Need to add a new bank account (IBAN) to your nonprofit? Here's everything you need to know about adding an IBAN and the security hold period before payouts.

• Email notification when an IBAN is added
• Security hold before a payout

Email notification when an IBAN is added

When a new bank account (IBAN) is added in the platform, an email is automatically sent to all main Administrators of the nonprofit.

Please note: Some online or virtual bank accounts are not supported and will be automatically rejected by our system.

Security hold before a payout

Once an IBAN is added, a security hold of 5 days is automatically applied before any payouts can be sent to that account.

These two measures keep Administrators informed whenever a new IBAN is added, so they can verify the details and take action if needed — for example, if the information looks incorrect or the addition was unauthorized.

👉 During this period, payments will continue to be collected as usual, but no payout will be sent to the new IBAN.

Learn more:

• Check the request status and understand the reason for rejection
• Common rejection cases
• What to do when E-wallet Verification is rejected