Re-depositing a Returned Check

The "Checks" tab in your Business Account lets you deposit checks, as described in more detail in this Help Center article.

A check can be bounced for a number of reasons: missing account number on the back of the check, payee name left blank, incorrect date, and more.

The check will be mailed back to your nonprofit's address. You will then need to follow these steps:

• Fix the reason for the bounce
• Re-deposit the check
• Send it in again

Fix the reason for the bounce

First, you need to fix the issue that caused the check to bounce. The reason for the bounce is indicated:

• In the automated email sent when a check is rejected
• In the Business Account, under the "Check History" tab on the "Checks" page:

Re-deposit the check

To re-deposit the check, go to the "Business Account" page, then "Checks". The bounced check will appear again under the "Checks to Deposit" tab. Click the icon to deposit the check:

In the side panel, the information will already be pre-filled. Click "Deposit Check":

If you need to edit the amount or description of the check, click the second icon in the table to view the check details.

Send it in again

Now that the deposit slip has been submitted again, you can send the check — preferably via tracked mail — to the address shown in the side panel.

You can track its status under the "Check History" tab.