The funds in my E-wallet are on hold. What should I do?

You want to transfer funds from your e-wallet to your bank account, but the transfer is blocked and you can't access your money.

There are a few possible reasons for this:

• You recently made a wire transfer
• Your e-wallet verification isn't complete
• Additional security checks are required

Here's what you can do in each situation.

You recently made a wire transfer

For example, if you initiate a transfer to your bank on June 1st, you'll need to wait five business days before making another one — meaning June 6th at the earliest. During that time, the "Wire transfer to my bank" button will be grayed out.

Your e-wallet verification isn't complete

Our payment provider lets you collect money online as soon as your e-wallet is created, even before verification is complete. However, you have 90 days to finish the process before the e-wallet gets locked.
Without completed verification, collected funds cannot be transferred to your nonprofit's bank account.

Additional security checks are required

In some cases, enhanced checks are required to prevent fraud. This is especially common for newly created e-wallets.

See the article E-wallet and Security

Learn more:

• View your e-wallet and the details of past and upcoming payments
• Transfer funds from your e-wallet to your bank account

📘 Check out our complete guide to online payments on Springly.