Sending Emails to Your Structures – Help Center

Before you start

Just like a Person, a Structure can be emailed either directly from the Community module or from the Emailing tool.

This article covers the different ways to send an email.

Via the Community module

From the Contacts list

You can contact one or more structures directly from the organization's Structures list via Community > Contacts > Structures > Contact.

From a Structure's contact record

You can also email a structure directly from its contact record. The email address used will be the one saved in the Structure's contact record.

Via the Emailing module

If the Emailing module is enabled, you can use it to reach your structures.

Add your email template and customize it.
Choose the contact list of your choice.

For more information on sending email campaigns, check out this article.

Recipient lists

A group can include both contact types — Structures and Persons — so a recipient list can contain a mix of structures and persons.

We recommend this article for a detailed explanation of recipient lists.

Example:

John Doe and Google are saved in my CRM. If I add John and Google to my "Active Members Group," any email I send to that group will be delivered to both contacts.

If you have linked a person to a given structure, emailing that structure will not automatically send the email to the linked person. Only the email address saved in the Structure's contact record will be used.