Your e-wallet is getting an upgrade!

Everything you need to know

As part of our ongoing service improvements and the transition to a new payment management platform, a new e-wallet has been created for your organization.

Funds have been securely transferred, and these changes will be reflected in your bookkeeping.

1. E-wallet Verification: required information update

• Existing data transfer
  The information provided during the initial KYC process has been shared with the payment provider.

• New regulatory requirements
  To comply with recent regulations, additional information — such as your RNA or SIRET number — is now required for some organizations.

You will receive an email notification if your verification is rejected.

You will need to go to your e-wallet section, where you can access your KYC space again.

What if this information is missing?

• SIRET number: You can find it on the INSEE website.
• RNA number: Contact your local sub-prefecture to obtain it.

We have already searched official databases, but some data may still be missing.

Useful links

How to find a nonprofit's RNA number?

The business and nonprofit directory

Nonprofit identification and registration

How to obtain a SIRET number?

⚠️ The name of the registered nonprofit must exactly match what was filed with the sub-prefecture (as stated in your bylaws).

Impact of required actions

• If additional information is requested, your payments will not be suspended immediately.
• You will be able to continue:
  • Accepting incoming payments, for up to: 180 days.
• After this period, a full new KYC will be required to restore full functionality.

2. Continuity of operations

Here is how the various operations will be handled before and after the migration:

• Automatic transfers
  If your balance was positive at the time of migration, funds were automatically transferred to the new account.

• Pending transactions
  Ongoing transactions (refunds, chargebacks, etc.) will first be processed on the old account, then transferred to the new one.

Transfers between the two accounts are automatic and processed every 4 hours by the payment provider, ensuring a zero balance on the old account.

Please note that during the first month of your migration — if you collected funds during that month — we will issue 1 e-wallet fee invoice, but 2 separate entries will be added to your books:

• 1 entry for e-wallet fees related to payments that took place before the migration.
• 1 second entry for payments that took place after the migration.

3. Managing both accounts

For full transparency:

• The old account remains accessible for reviewing historical data.
• The new account consolidates all current and future transactions.

4. New tools and user interface

A new interface has been introduced to give you easy access to information from both accounts:

• Main pages — such as balances and statements — display the new active account by default.
• You can switch to the old account using dedicated links.

5. Bookkeeping

Transfers are clearly identified in your books:

• "Transfer from the old e-wallet" for funds moved to the new account.
• "Transfer to the old e-wallet" for adjustments made on the old account.