What are the Payment Fees for online transactions?

Access to the online payment service is included in your plan, with no volume commitment required.

However, each transaction incurs costs from our payment processor. You can manage these costs by giving your members the option to contribute via a tip of their choice, or by having your nonprofit cover the cost.

This article covers the following topics:

• Choosing and configuring your fee coverage method
• Payment Fees
• Tip
• Financial impact of switching to online payments

As of May 15, 2024, payment fees have been updated. This article already reflects that change.

Choosing and configuring your fee coverage method

You can configure the fee coverage method in the settings: Settings > Online Payment

From this page, you can choose the fee management method that works best for you:

• Payment Fees covered by the nonprofit (1.8% + $0.25);
• Tip suggested at checkout.

Your nonprofit can update its fee coverage method at any time — changes will apply to future transactions.

Your E-wallet must be activated before you can select a fee coverage method. See this article for more information on setting up your E-wallet.

Payment Fees

When the nonprofit chooses to cover the cost of online payments, payment fees are deducted from the amounts collected online.

On online sales pages, these fees are calculated per payment and are inclusive of all taxes.

💳 Fees for credit/debit card payments: 1.8% + $0.25

These fees apply to standard domestic card networks. They are doubled for payments made with international cards.

Tip

If the nonprofit opts for the tip model instead of payment fees, payers using a credit or debit card will be prompted at checkout to add an optional extra amount, calculated based on their order total.

At the payment step, Springly will suggest a tip to the payer. The suggested amount is calculated based on the order total.

Example:

Donation amount = $20

At checkout, a tip of $1.60 is suggested by the platform:

The tip amount can be changed using the dropdown menu:

Installment Payments

For installment payments, the tip is split across the number of installments and added on top of the original order amount.

Example

If your order total is $150 with a $4 tip, your payment schedule will be:

1st installment = $51.34 ($1.34 tip)

2nd installment = $51.33 ($1.33 tip)

3rd installment = $51.33 ($1.33 tip)

As usual, a confirmation email will be sent to your member with a payment breakdown (transaction amount + tip).

How is the suggested tip amount calculated?

The suggested tip is based on Springly's online payment processing costs and market benchmarks. Payers can adjust the amount freely at checkout.

If you only collect payments by check, cash, or wire transfer, no payment fees apply, and no tip is suggested.

If the original order is refunded, the tip will not be refunded to the payer by Springly.

Financial impact of switching to online payments

To get a clear picture of what online payments would cost your nonprofit, we've put together a simulation spreadsheet to help you calculate the financial impact: Simulate the impact of online payments.