You previously connected Linxo and Springly to import bank transactions and perform your bank reconciliation. However, the connection with Linxo has been disabled. This article explains how to fix this issue.
Causes of a sync interruption
The connection between Linxo and Springly can sometimes be interrupted. There are several possible reasons for this:
- security reasons;
- expired token (or login session);
- a bug on Linxo's end;
- a failed or incomplete sync;
- a Linxo service update;
- etc.
No need to worry: while this can happen unpredictably, your account security will not be compromised, and the connection between the two tools can be restored easily.
Restoring the connection
When the connection is interrupted, all primary Administrators receive an email notification like this one:
If you receive this email, simply click the Restore the connection button in the email. You'll be taken to your platform, where you can restart the sync with Linxo.
Once the connection is restored, all transactions dated after the most recently imported transaction in Springly (and less than 6 months old) will be imported automatically.
Please note: transactions are imported from Linxo once a night. It may take up to a day for your latest bank transactions to appear in Springly. If that's not the case, feel free to contact us.
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