Do my members know that I've added them?

Before you start

You've added your members to the platform — either via an Excel import (read here how to add multiple people at once) or manually. Members are not automatically notified when they're added, so this article walks you through how to let them know.

Notify members when their profile is created

During an Excel import

At the end of the import process, you can check (or uncheck) the Send a notification to the member box. Once you click Import, the added members will receive an email letting them know their account has been created and inviting them to set a password.

During a manual addition

At the bottom of the profile creation form, you can check the Notify the person by email of their addition box. They'll receive an email letting them know their account has been created and inviting them to set a password.

Notify members after the fact

If a profile has already been created and the member was never notified, you can still send them an invitation at any time.

From the Contacts list

Go to Community > Contacts and select the people who need to set their password.

Then click More options, select Invite selected people to set their password, and confirm.

You can display a Password column in the Contacts list. Enable it or use the Refine filter option to quickly identify members who haven't set a password yet.

From a member's profile

You can also open a member's profile and send them an individual email inviting them to set their password.