Managing Personal Data Deletion Requests

Under applicable data privacy laws, each nonprofit using Springly is considered the data controller for the personal data of its users.

This means that your nonprofit is responsible for protecting personal data and must honor the rights of the individuals concerned, including the right to have their data deleted.

Submitting a personal data deletion request

You have been in contact with a nonprofit that uses Springly

If you'd like to have your information removed from a nonprofit that uses Springly, please contact that organization directly.

You are a nonprofit using Springly

Please send your request to dpo@assoconnect.com so we can delete the data associated with your account.

Deletion process: roles of nonprofits and Springly

How Springly handles requests

When Springly receives a personal data deletion request, we act in accordance with our data privacy obligations:

Deletion of data from our systems

Where applicable, we will delete personal information from our systems — excluding any data stored on our clients' platforms — within a maximum of one month.

We will then notify the requester once the deletion is complete.

Forwarding the request to nonprofits using Springly

⚠️We do not delete personal data stored on the platforms of our nonprofit clients.

Springly will identify all nonprofits storing personal information related to the requester.

Springly will then forward a data deletion request to the relevant nonprofits.

Upon receiving this request, nonprofits are legally required to act on it within one month.

For nonprofits: how to delete or anonymize a contact

Deleting a contact

If you choose to delete the contact, you can do so directly from your Springly account.

Here's how: Edit, delete, or archive a contact.

Anonymizing a contact

Anonymization is an alternative that removes all personally identifiable information from a contact while retaining certain data for statistical or historical purposes.

To anonymize a contact:

Replace the personal information with random characters or placeholder names.

To make it easier to manage and understand your data going forward, you can also give the anonymized contact a recognizable label, such as "Anonymized Contact".