Important: no team member will ever contact you by phone to request information, even in the event of fraud. All communications take place through a ticket with our customer support or our partner's support team.

Are you experiencing fraudulent transactions on your Springly Business Account?

Act quickly to protect your account and recover your funds. This article walks you through the steps to take right away.

• What is a fraudulent transaction?
• Step 1 - How do you secure your account?
• Step 2 - How do you dispute fraudulent transactions?
• What are the best practices to prevent fraud?

What is a fraudulent transaction?

A fraudulent transaction is a transaction that you and the other Business Account users did not initiate.

These transactions typically stand out in several ways:

• Purchases you did not authorize
• Amounts that differ from what you approved
• Transactions sent to recipients you don't recognize

Fraudulent transactions can occur in several scenarios:

1. Card transactions:
   • Your physical card was stolen
   • A fraudster obtained your card details, whether virtual or physical
   • A fraudster gained access to your account
2. Wire transfers:
   • A fraudster gained access to your account

If you're the victim of fraudulent transactions, follow the steps below.

Step 1 - How do you secure your account?

To stop the problem from continuing, start by making sure no further fraudulent transactions can occur.

1. In all cases, reset your Business Account access code (see the dedicated article).
2. If the fraud involved card transactions: block the card used for the suspicious transactions by following the instructions in this article.

Step 2 - How do you dispute fraudulent transactions?

Card transactions

Please contact our partner using this form.

Important: to ensure your request is handled as efficiently as possible, please attach a detailed list of the transactions using the template provided by our partner.

Fraudulent wire transfers

• First, please contact our partner using this form.

  Important: to ensure your request is handled as efficiently as possible, please attach a detailed list of the wire transfers involved.

• Also contact Springly support to let us know about the situation.

What are the best practices to prevent fraud?

To avoid fraud, follow these best practices:

• Regularly monitor the transactions on your statement. This lets you raise the alarm as quickly as possible.
• Never share your login credentials with anyone.
• Be cautious with emails or text messages you receive. Neither Springly nor our partner will ever ask for your access code.